Telecom Carriers and Network Vendors Unite for Superior Service
With outsourcing becoming more popular than ever before, telecom carriers and network vendors have recognized the need to expand their relationship. In an effort to increase collaboration, network vendors are paying more attention to quality control, while telecom carriers are integrating network services for enterprise customers.
The expanded relationship between the two industries is important because it helps to satisfy the needs of customers wanting clearer ROI metrics and better reliability. Additionally, telecom carriers and network vendors can now speak in a universal language, which prevents customer agreements from getting lost in translation.
Telecom carrier and network vendor collaboration has been helped by the integration of OSS (operating support systems) and BSS (business support systems). Both are programs that help communications service providers monitor, control, analyze and manage networks.
Telecom carriers are now able to provide more comprehensive and more measurable results that not only extend across their networks, but also deliver consistent quality in the networks of their customers. Ultimately, it helps them create a more complete and measurable standard for quality service.
Customers are thrilled because they can now hold discussions with service providers that quickly move to high-level value rather than spend days debating what language to use to determine service-level agreements and the metrics to judge them.
So what does all this mean for those creating next-generation enterprise networks? It means more accountability and visibility, both when dealing with telecom carriers and when dealing with internal departments – and more sophisticated tools to help with both.